1. Introduction
Welcome to Evolve AI Institute ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, password (encrypted), and account preferences
- Profile Information: Optional biographical information, professional details, and educational background
- Payment Information: Billing address and payment method details (processed securely through our payment processor)
- Academic Records: Course enrollment, progress tracking, quiz scores, assignments, and certificates earned
- Communication Data: Messages sent through our platform, support tickets, and feedback
2.2 Automatically Collected Information
When you access our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages viewed, time spent on pages, navigation paths, and feature usage
- Log Data: Server logs including timestamps, errors, and system events
- Cookies: Small data files stored on your device (see Section 7 for more details)
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our educational services
- Account Management: To create and manage your account, authenticate users, and provide customer support
- Progress Tracking: To track your learning progress, provide personalized recommendations, and issue certificates
- Communication: To send course updates, important announcements, and respond to inquiries
- Payment Processing: To process transactions and prevent fraud
- Analytics: To analyze platform usage and improve user experience
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Security: To detect, prevent, and address technical issues and security threats
4. How We Share Your Information
We may share your information only in the following limited circumstances:
4.1 When You Request It
- Educational Institutions: If you are taking courses required by your school or university, we may share your quiz scores, completion certificates, and progress reports with your institution upon your authorization
- Employers: If your employer is sponsoring your education, we may share your academic records with them when you provide explicit consent
- Third-Party Integrations: When you choose to connect third-party services to your account
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform:
- Payment Processors: To process payments securely (e.g., PayPal, Stripe)
- Cloud Hosting: To store and manage data infrastructure
- Email Services: To send transactional emails and course notifications
- Analytics Providers: To understand platform usage and improve services
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Evolve AI Institute, our users, or the public
- Detect, prevent, or address fraud, security issues, or technical problems
4.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmissions are encrypted using TLS/SSL protocols
- Password Protection: Passwords are hashed using bcrypt with strong salt values
- Access Controls: Strict access controls limit who can view or modify your data
- Regular Security Audits: We conduct regular security assessments and penetration testing
- Secure Infrastructure: Our servers are hosted in secure, SOC 2 certified data centers
- Data Backup: Regular automated backups ensure data recovery in case of system failures
Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
- Maintain accurate academic records and certificates
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or legitimate business purposes. Academic records and certificates may be retained for verification purposes.
8. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request corrections to inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information, subject to certain exceptions.
Right to Portability
Request a copy of your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal information for certain purposes.
Right to Withdraw Consent
Withdraw consent for data processing where consent was the legal basis.
To exercise any of these rights, please contact us at tim@evolveaiinstitute.com. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at tim@evolveaiinstitute.com.
If we discover that we have collected personal information from a child under 13, we will delete that information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:
- Using Standard Contractual Clauses approved by regulatory authorities
- Ensuring third parties are certified under applicable privacy frameworks
- Implementing appropriate technical and organizational measures
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, disclose, and sell
- Right to request deletion of personal information
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at tim@evolveaiinstitute.com or call us at +1 (234) 567-890.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
You also have the right to lodge a complaint with your local data protection authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you via email for significant changes
- We may display a prominent notice on our platform
- We will maintain previous versions for your reference
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Contact Information
Email: tim@evolveaiinstitute.com
Phone: +1 (234) 567-8900
Mailing Address:
Evolve AI Institute LLC
Privacy Department
123 Education Lane
Suite 100
Harris County, TX 77001
United States
We are committed to working with you to obtain a fair resolution of any privacy concern or complaint.